The goal of any training program is to close the gap between how employees currently perform and how they need to perform to meet company objectives. Specific objectives can include membership sales goals, improved retention rates and increased personal training participation; however, increased profitability is the ultimate goal. Training empowers employees to contribute toward reaching these company objectives.
Benefits of training include:
- Reduced Employee Turnover Rates. Employees feel valued and understand how they can impact the company’s success.
- Increased Customer Satisfaction. Friendly interactions and proactive behaviors prevent customer complaints. Customers remain loyal and are more likely to book through us and refer new clients.
- Increased Productivity and Efficiency. Trained employees make fewer mistakes and get more work done in a given time period. Managers spend less time solving problems, correcting behaviors, answering questions and assisting employees with job responsibilities.
A Systematic Approach to Training
A successful training program needs to be tied closely to the company’s mission and goals. It also should be systematic. Systematic procedures allow our managers to combine various elements of training to make them function as a whole. Systems provide employees with consistent, progressive methods of execution in order to meet a goal. While the steps in any given system may not always be the same, they provide boundaries and guidance so the desired outcome is repeatedly and consistently achieved with little error.
The components of a training program should communicate the value of employee performance within the organization and the importance of training upon improving it. Common points include employee orientation, performance analysis, training design and implementation, and training evaluation.
- meeting co-workers, supervisors and company leaders
- learning the company mission and goals and how their responsibilities contribute to them
- exploring customer profiles, demographics, goals and expectations plus company policies and procedures
- learning performance expectations, evaluation procedures and training requirements
- obtaining on-the-job training necessary to successfully perform the job
- learning where to find answers to questions that may arise